Welcome to LoyaltyStream

Your LoyaltyStream Subscription

LoyaltyStream Classic^®

Account Manager: Alice Kitchener

Current Version: Indigo

The Indigo release introduced Product Bundles, enhanced platform security, a new 3D Carousel, improved Academy functionality and a broad range of enhancements designed to make LoyaltyStream easier to manage and more engaging for members.

Other Service Packages Available To You:

Programme Maintenance - Platinum Package

Access to a dedicated customer success team to support your programme and assist with the day to day functions.

£5,250 - Up to 45 hours per month

Programme Maintenance - Diamond Package

Access to a dedicated customer success team to support your programme and assist with the day to day functions.

£9,600 - Up to 80 hours per month

Customer Support - Starter Package

Say ‘goodbye’ to support email chaos and ‘hello’ to streamlined customer service excellence. Stream will set up a dedicated instance of Freshdesk, seamlessly linking your chosen support email to it for a hassle-free experience.

£1,200 - Up to 70 tickets per month

Customer Support - Growth Package

Say ‘goodbye’ to support email chaos and ‘hello’ to streamlined customer service excellence. Stream will set up a dedicated instance of Freshdesk, seamlessly linking your chosen support email to it for a hassle-free experience.

£2,560 - Up to 160 tickets per month

Customer Support - Platinum Package

Say ‘goodbye’ to support email chaos and ‘hello’ to streamlined customer service excellence. Stream will set up a dedicated instance of Freshdesk, seamlessly linking your chosen support email to it for a hassle-free experience.

£4,800 - Up to 360 tickets per month

Customer Support - Diamond Package

Say ‘goodbye’ to support email chaos and ‘hello’ to streamlined customer service excellence. Stream will set up a dedicated instance of Freshdesk, seamlessly linking your chosen support email to it for a hassle-free experience.

£6,000 - Up to 500 tickets per month

Additional Product Modules:

Spin to Win

Proven to generate high levels of excitement and engagement, this fun spin the wheel game can be set up to provide instant win rewards, prize or points. Award members a spin on the wheel for completing actions or allow them burn their points for repeat spins.

£250 per month

Scratch Cards

Take engagement to the next level with our online scratch cards. This fun, gamified option will encourage more interactions from your members while offering instant rewards or surprises, making participation irresistible. Award members a card or allow them to burn their points on a new card.

£250 per month

The Customer Contact Centre and Leaderboard Campaigns

The LoyaltyStream® Customer Contact Centre (CCC) features an exclusive front-end portal for internal staff and incorporates a CRM for viewing customer data. For an additional fee this front end portal can also facilitate internally focused campaigns, reward and recognition, enabling internal audiences to engage with a leaderboard campaign on top of the other campaigns already available.

£250 per month

Countdown Calendar

The countdown calendar allows you to build anticipation and urgency around your promotions, events, or special offers, ensuring members stay engaged and act within the timeframe. By adapting the calendar concept to various events throughout the year, you can create a dynamic and engaging marketing tool that drives continuous customer interaction and achieves strategic goals.

£225 per month

Product Registration

Our Data Capture modules help you collect detailed insights into customer spending where access to customer transactional data is challenging. The Product Registration module enables customers to register non-direct channel product purchases and provides a platform for additional benefits like extended warranties.

£150 per month

OCR - Invoice Upload

Our Data Capture modules help you collect detailed insights into customer spending where access to customer transactional data is challenging. The OCR and Image Recognition modules utilise Microsoft's cognitive services to recognise data on a scanned image such as a product serial number or an uploaded document / invoice.

£150 per month

Academy

LoyaltyStream Academy is designed to drive deeper engagement and knowledge of your brand. You can create your own courses within the programme, set the requirements for success and upload pre-work resources, badges and certificates. Admins can seamlessly manage courses, including pre-requisites and participant eligibility, ensuring a personalised and effective training experience.

From £225 per month

APIs

LoyaltyStream® enhances your programme accessibility with a suite of API endpoints, such as Points Balance, Product Points Estimation and Order Estimation, enabling seamless integration and display of loyalty data across diverse channels.

From £100 per month

Claim a Sale

This module allows loyalty programme members to search for and claim sales or invoices that have already been received by the platform but have not been matched to their account. Members provide information about the transaction to locate the missing sale. Once matched and approved, the sale is linked to their account so that any eligible rewards or campaign progress can be applied.

From £100 per month